RETURNS AND ORDER CANCELLATION POLICY
This Returns and Order Cancellation Policy (“Policy”) describes the rules and procedures applied by BLOOM ESSENCE LP (“Company”, “we”, “our” or “us”) in relation to cancellations, returns, exchanges and refunds for products purchased through https://bloomessencelp.com (the “Website”).
This Policy should be read together with the Terms and Conditions, Privacy Policy and Cookie Policy available on the Website.
Company registration number: LP024565
Registered office: International House, 101 King's Cross Road, London, United Kingdom, WC1X 9LP
Business address: International House, 101 King's Cross Road, London, United Kingdom, WC1X 9LP
Returns address: 1220, Bulgaria, Sofia, 8 lliensko shousse str.
Customer support email: info@bloomessencelp.com
Effective date: May 08, 2026
1. Application of this Policy
This Policy applies to orders for physical products purchased through the Website.
It explains how customers may cancel orders, return products, request refunds and report damaged, defective or incorrectly supplied goods.
Nothing in this Policy limits any mandatory consumer rights that apply under applicable law. Where local consumer protection laws provide additional rights, those rights will continue to apply.
2. Placing orders
Orders may be placed by completing the checkout process on the Website.
Before submitting an order, you should review the information entered carefully. The Website may allow you to correct errors before the order is completed.
An order submitted through the Website constitutes an offer to purchase products from us. Acceptance of the order takes place only when we send an order confirmation, dispatch confirmation or other confirmation of acceptance.
3. Cancelling an order before shipment
If you wish to cancel an order before dispatch, please contact us at info@bloomessencelp.com and include the relevant order number.
Where the order has not yet entered dispatch processing, we will generally cancel the order and refund the payment received in accordance with this Policy.
If dispatch has already taken place, cancellation may no longer be possible before delivery and the return procedure described below may apply instead.
4. Cancellation rights after delivery
Where applicable law provides a cooling-off period, you may cancel your purchase within 14 days after the day on which the goods are received by you or by a person identified by you to receive them.
To exercise this right, you should notify us before the cancellation period expires using the contact details provided on the Website.
Your notice should clearly state that you wish to cancel the order and should include your order number.
After cancellation, the goods should be returned in accordance with the instructions provided by us, unless we advise otherwise.
5. Return conditions
Unless goods are faulty, damaged, not as described or incorrectly supplied, returned goods should generally be sent back:
- unused;
- complete with all included items;
- with original packaging where reasonably possible.
You may inspect the goods in a manner that would normally be permitted in a physical retail shop.
Where permitted by law, we may reduce the amount of a refund to reflect any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
To help us process the return, please include the order number and any information reasonably requested by us.
6. Products excluded from return rights
Some categories of goods may not be eligible for return, or may be returnable only in limited circumstances, unless they are faulty or not as described.
This may include, where applicable:
- personalised or custom-made goods;
- goods liable to deteriorate or expire rapidly;
- sealed goods unsuitable for return for hygiene or health protection reasons once unsealed;
- digital or downloadable content after supply or access has begun, where applicable;
- other products identified on the Website as non-returnable, subject always to applicable law.
7. Faulty, damaged or incorrect goods
If the goods received are damaged, defective, faulty, incomplete or different from the order placed, please contact us as soon as reasonably possible at info@bloomessencelp.com
Where possible, please provide:
- your order number;
- a description of the issue;
- photographs or other relevant information, where useful.
Where required by applicable law, customers may be entitled to a repair, replacement, price reduction or refund in relation to faulty or incorrectly supplied goods.
We may request return of the goods for inspection before confirming the appropriate resolution, unless we agree otherwise.
8. Returning products
Returns should be made in accordance with the instructions available on the Website or provided by customer support.
Unless different instructions are provided, returned goods should be sent to:
1220, Bulgaria, Sofia, 8 lliensko shousse str.
You are responsible for taking reasonable care of the goods while they remain in your possession and during return transit.
We recommend using a tracked postal or courier service and retaining proof of shipment.
9. Refund process
Refunds will usually be issued using the same payment method used for the original transaction, unless otherwise agreed.
Where applicable law provides cancellation rights, refunds will generally be processed within 14 days after returned goods are received by us or, if earlier, after proof is provided that the goods were sent back.
Refunds may include the purchase price of the returned goods and, where required by law, the standard delivery charge originally paid.
Where permitted by law, deductions may be made for any reduction in value caused by unnecessary handling of the goods.
If only part of an order is returned, delivery charges may be refunded only where required by law or expressly agreed by us.
10. Return delivery costs
Unless otherwise stated on the Website, return shipping costs are the responsibility of the customer where goods are returned because the customer has changed their mind.
Where goods are faulty, damaged, incorrectly supplied or not as described, return shipping costs will be handled in accordance with applicable law.
If we agree to reimburse or arrange return shipping, specific return instructions, labels or courier services may need to be used.
11. Exchanges
Exchanges may be offered for certain products, subject to stock availability and operational requirements.
An exchange is not guaranteed unless expressly confirmed by us.
Where an exchange cannot be completed, a refund may instead be processed in accordance with this Policy or applicable law.
12. Delivery-related issues
Delivery times are estimates unless expressly stated otherwise.
Delays may occur due to carrier issues, customs procedures, weather conditions, high order volumes or other circumstances outside our reasonable control.
If a shipment appears lost, significantly delayed or undelivered, please contact us so that the matter can be reviewed with the relevant delivery provider where appropriate.
Additional delivery or return charges may apply where delivery fails because incorrect or incomplete delivery information was provided, or delivery was refused without proper reason, where permitted by law.
13. Risk and title
Risk in the goods passes to you upon delivery, except where applicable law provides otherwise.
Ownership of the goods passes only after full payment for the goods and any applicable delivery charges has been received in cleared funds.
14. Limitation of liability
Nothing in this Policy excludes or limits liability where such exclusion or limitation would be unlawful.
Subject to applicable law, we are not liable for losses that are not reasonably foreseeable or for indirect or consequential losses.
This Policy does not affect rights that cannot lawfully be excluded under consumer protection legislation.
15. Circumstances outside our control
We are not responsible for delays or failures resulting from events outside our reasonable control.
Such events may include transport disruption, customs delays, strikes, natural events, pandemics, utility interruptions, cyber incidents or governmental actions.
16. Updates to this Policy
We may amend or update this Policy from time to time.
The latest version will be published on the Website and, unless otherwise required by law, will apply to orders placed after the updated version becomes effective.
17. Applicable law
This Policy and any dispute arising out of or connected with it shall be governed by the laws of England and Wales, except where mandatory consumer laws of another jurisdiction apply.
The courts of England and Wales shall have jurisdiction, subject to any mandatory legal rights applicable under consumer law.
18. Contact details
For questions regarding cancellations, returns, refunds or exchanges, please contact us using the details below:
Email: info@bloomessencelp.com
Postal address: International House, 101 King's Cross Road, London, United Kingdom, WC1X 9LP
Please include your order number in any correspondence relating to an existing order.